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Distance Education @Chaffey College ||

CALL: (909) 652-6975
Monday - Friday
7:30 AM - 4:30 PM


Please include in your message:

1. Name                                          

2. Chaffey ID                                  

3. Course Name                              

4. Course Section                            

5. Brief description of the problem




STEP 1: Log in to your MyChaffey Portal  

STEP 2: Select the Canvas Link on the Launch Pad.

STEP 3: Start participating in your course by selecting the desired course card off your Canvas Dashboard.


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PDF file PDF File


 Many of the questions students frequently ask about Distance Education are listed below.

How do I register for an online or hybrid course?
Registration for online and hybrid courses is the same as it is for any other class at Chaffey College. See the Admissions and Records  pages for detailed information on registration information.

Why can't I log on to Canvas?

  • You may be attempting to access the system too early. Students don't have access to Canvas or their course until the course start date.
  • If you are not enrolled in an online course, it may be that your course is not on Canvas. Not all classes are. Check with your instructor if you have any doubt.
  • If you have checked these items, and are still having problems, contact the Distance Education help desk for further assistance.

How can I add an online class if it is full?
To add an online class that is full, please follow the instructions located 
on the Student Page on the left and review the "How do I add a DE course" tab. 

How do I contact my/an online instructor?
If you are enrolled in an online class, you will have to wait until the first day of the course to contact the instructor. Once the class has started you will be able to determine how your instructor wishes to handle class communication. Each instructor has different preferences, thoroughly reading the course syllabus and other information should inform you of your instructor's communication preferences. If you would like to contact an instructor to add an online course, follow the instructions located on the Student Page on the left and review the "How do I add a DE course" tab. 

I submitted an email to the instructor asking for an add code, but I haven't gotten a response. What should I do?
If you have not heard from the instructor after the first week of the class, you should make alternate arrangements. Instructors will typically only reply to those students whom they are able to add.

I've added an online class, when will I be able to access it on Canvas?
You will be able to access the course on Canvas one business day after you officially add the class in ChaffeyVIEW (this means it appears on your course schedule).

How do I access my online or hybrid Canvas class?
You should go to your Chaffey Portal and click on the to Canvas link on the Launch Pad.

What is an access key/code?
An access code or key comes with some text books. They are generally used when a faculty member is using course content that is developed by their textbook publisher. Some publishers will sell the access key separate from the text.

What is Canvas?
Canvas is a course management system. Course management systems allow the presentation of online learning in a secure environment. Course management systems allow faculty to be able to teach online courses without having to be computer programmers.

How do online classes work?
Online classes work much like any other class, they just meet in a virtual environment. There are lectures, tests, homework assignments, and activities you must complete.

Do I have to log on at specific times?
Other than the first day of the class, there are generally no other required log on dates and times. Some instructors do have some assignments, such as chat sessions and tests that may require you log on at a specific time. You will be given advance notice of the required dates and times so you can make any necessary scheduling arrangements.

Do I need books for online classes?
Yes, you will need books for online classes.

Are online classes easier than face-to-face classes?
No, online classes have the same curriculum requirements as their face-to-face counterparts. Some students mistakenly confuse ease of class with ease of access. Online classes allow you to attend class when it works for you.

How much do online classes cost?
Online classes have the same tuition requirements as face-to-face classes. Please refer to the Admissions and Records pages for details on tuition costs.

Can I get a degree online?
At this time, Chaffey does not offer an entire degree online. However, we do have several certificates that can be obtained by taking only online classes.

Where can I get information regarding Microsoft Office or other software at a discount price?
The Chaffey College bookstore offers student discounts for various software titles. Check out the bookstore's website for more detailed information. In conjunction with the California Community College Foundation, there are several software companies that offer their software at greatly reduced prices. For more information on this agreement and the software offerings, please go to the College Buys website.

I dropped my online class, but it is still listed on my Canvas Dashboard. What should I do?
Dropping a course does not immediately reflect on Canvas, but should within a business day. Contact the Distance Education Help Desk to make sure this course is removed from your dashboard.

Do I ever have to come to campus for an online class?
No, you should not have to come to campus for an online class. Chaffey does offer hybrid courses. Hybrids do require that you meet on campus on specified dates and times.

Why aren't all of my classes showing on my Canvas Dashboard?
There may be several reasons for a course to not show:

  • Has the course started? You will not be able to see the course until after noon on the course start date. You may not be registered in the class. Check ChaffeyVIEW to ensure that you are registered.
  • If you are registered, and it is past the start date of the class, it may be that the instructor has not yet made the course available. Please contact the Distance Education help desk for more information on the availability of your course.
  • Not all instructor's opt to use Canvas. If you are attempting to access a course that meets on campus, double check with your instructor to make sure they are using Canvas.