Skip to main content
Chaffey Logo link

Distance Education @Chaffey College

libguides.chaffey.edu/distance_ed || www.chaffey.edu/onlineed
CONTACT US

CALL: (909) 652-6975
Monday - Friday
7:30 AM - 4:30 PM


EMAIL:  OnlineEd@chaffey.edu 

Please include in your message:

1. Name                                          

2. Chaffey ID                                  

3. Course Name                              

4. Course Section                            

5. Brief description of the problem

 

I NEED TO ACCESS MY ONLINE COURSE

 

STEP 1: Log in to your MyChaffey Portal  

STEP 2: Select the Canvas Link on the Launch Pad.

STEP 3: Start participating in your course by selecting the desired course card off your Canvas Dashboard.

PLEASE NOTE:

  will open to a new window

PDF file PDF File

GETTING STARTED

Below you will find information about getting started in a DE course. All of the information applies to those students who are officially registered - this means it appears on your schedule of classes and you have a payment receipt.

Explore our Canvas "Look Around" course! This course is meant to serve as a resource and is for demonstration purposes. It is for students who are:

  • enrolled in a distance education course
  • thinking about registering for a hybrid or online course
  • exploring Canvas before the start of their course

Click the image below to access the course! (pop-ups must be enabled on your browser)

HOW DO I ACCESS MY ONLINE COURSE?

 

Canvas is the course management system used by faculty at Chaffey College for the presentation of online and hybrid classes. Students enrolled in online classes should be able to access Canvas after noon on the course start date.

HOW DO I LOG IN?

Logging on to CANVAS:

      

1. Login to MyChaffey Portal.

2Select the Canvas link. The link is located on the Launch pad.

 

I KEEP GETTING AN ERROR MESSAGE AND CAN'T LOG IN!

Don't panic, we are here to help! There may be a few reasons you cannot log in:

1. You may be accessing too early. → You may be attempting to access Canvas too soon. Students don't have access to Canvas until the course start date.

2. You added a DE course via an add code within the last 24 hours during a business day (Monday-Friday). ‚Äč Students who add a DE course via an add code are uploaded into Canvas after one full business day.

If none of the reasons apply to you, please make sure to contact our DE Help Desk at (909) 652-6975.

IS THERE AN ATTENDANCE POLICY FOR DE COURSES?

Attendance for an online course is established by your instructor. Make sure to read through your course syllabus to understand the course attendance policy. If you have questions about your attendance, please contact your instructor for more information.

 

CAN I GET DROPPED FROM A DE COURSE BECAUSE OF ATTENDANCE? 

Attendance can be a factor for an instructor to initiate a drop. It is important to log in to your course as soon as possible on the course start date, read over the syllabus, and complete any required "check-in" activity. 

First day attendance should be addressed somewhere in the course and/or within your course syllabus. If you have any questions regading attendance, please contact your course instructor.

 

DO I EVER HAVE TO COME TO CAMPUS?

ONLINE classes are attended exclusively on the Internet; there are no regular on-campus meetings. However, some online classes do require specific dates or times or interactive Internet class activities. Instructors provide details of these and other requirements in the class syllabus. 

If you are enrolled in a HYBRID course, there are required meeting dates. Please check your course schedule, the schedule of classes, or our Online Course List for information on meeting times and location.

HOW DO I WAITLIST OR ADD A DE COURSE?

Online Class Waitlist
The waitlist process for online classes, prior to the beginning of the semester, is the same as for face-to-face classes; select the following link for more information: Wait List Informationnew window


Online Class Add Process
Students wishing to add an online class after registration closes or after the class start date should email the instructor as soon as possible. The email to the instructor should include the following information: student’s full name, student ID number, position on waitlist (if applicable), and the name and section number of the course.

Faculty email addresses can be found on the Employee Directorynew window page of the Chaffey College website OR by selecting the instructors name on our DE Online Class List.


Hybrid Waistlist and Add Process
Students wishing to add a hybrid course should attend the first class meeting on the day, time and location listed in the schedule of classes and on our Online Course List.

I RECEIVED AN ADD CODE, HOW DO I USE IT?

If you have received an add code from an instructor, please be sure to use it as soon as possible. You would register through ChaffeyVIEW new window using the "Add Code Registration" link. If you have trouble registering using a valid add code, please contact one of our GPS Centersnew window.

STUDENT RIGHTS AND GRIEVANCES

The purpose of this procedure is to provide a prompt and equitable means of resolving student grievances. These procedures are available to any student who reasonably believes a college decision or action has adversely affected his or her status, rights, or privileges as a student.

It is recommended that general concerns and complaints be filed at the lowest possible level, with the supervising manager of the area of concern.

However, if such processes have occurred without resolution, you may file a formal complaint. Please refer to the following link for full information on procedures and policies: Chaffey College Complaint Proceduresnew window

Loading ...
IS YOUR COMPUTER DE READY?

The right technology will make all the difference!

Before you get started with your online coursework, check a few things on your computer to make sure it is ready for online learning. The Internet browser is an important factor in making sure everything works during the semester.

Moodle and Canvas support the last two versions of every browser release but it has been our experience that Google Chrome, Firefox, and Safari work the best.

We highly recommend updating to the newest version of whatever browser you are using as well as the most up-to-date Flash plug-in.

Some Online course content may required the following plug-ins:

  • Adobe Flash - The majority of the web videos will be in flash.
  • Adobe Reader - Usually required to read PDF files.
  • Java - A free program that makes it possible for many communication features to work effectively.