Here is a video demonstration:
For a text version of instructions for viewing and claiming tickets, see the LibAnswers FAQ page: https://ask.springshare.com/libanswers/faq/1637
Chats that are not fully answered or need some kind of follow-up will become a Ticket. Tickets are grouped by Queue:
Default: The "Default" queue is for the main Chaffey College-wide chat
Library: The "Library" queue is for the library's 24/7 reference chat. These are chats marked by the Co-op librarians or by us as requiring follow-up.
Remember to add all tickets to Ref Analytics:
Select "Ref Desk Stats" and fill out as you normally would.