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Chaffey College • 5885 Haven Avenue, Rancho Cucamonga, CA 91737 - 3002 • 909/652-6000
How to transfer a chat to another user or department
- Click on the users () button at the top of the chat pane.
- From the Transfer Chat window, click on the department, local operator, or co-op to whom you want to transfer the chat.
- For other operators, you can click on the Open internal chat with operator ( ) icon next to their name to quickly chat with them to make sure that they can take the transfer.
- The operator, department, or co-op will be notified of the transfer.
- The chat window will indicate once the transfer has been accepted.
- At that point, you can remain in the chat if you'd like to have a group chat with the patron. Or, you can leave the chat (this will not end the chat, since you are no longer the owner).
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