LibChat User Guide: Canned Messages

Canned Messages

Canned messages are pre-written blurbs that you can add to your replies. These can be great time savers when answering common questions, such as how to renew a book or how late the library is open. Your admin can create shared canned messages that all operators can use, but you can also make your own personal canned messages, as well.

To insert a canned message in your reply:

1. Click on the Canned Messages button below the text box.
2. From the Canned Messages window, click on the one you want to use. It will automatically be inserted into the text box, where you can modify it (if desired) and send it.