There are two areas to monitor LibChat and help the employees who are chatting directly with students.
Monitor the internal staff chat, as some will post if they have quick questions or if they need feedback on how to answer a chat. This is where chats can also be transferred to another chat user.
Monitor the Ticket queue to follow up with students and if additional information is needed to help the student.
Monitoring the Internal Chat
Once you launch the chat, click the Front page group. This will display the internal employee chat, so it’s helpful to check in and see if they need assistance finding information for students.
